Take care of your well-being

You can use our online forms provided  or read through our guides to keep your health as good as it can be.

Welcome to the Llwynhendy Health Centre Website.

Our aim is to assist our patients with any and all of their medical requirements.

Important Message For Our Patients

As a GP Practice, we are having to make difficult decisions that will affect the level of service we can deliver to our patients.

The income we receive from Welsh Government to provide medical care to patients is insufficient for us to carry on providing the current range of services.

 

Regretfully, you will see changes in the way services are delivered and the range of services we can provide.

 

For every patient registered with the practices we receive just £111.40 each year and in return, we offer unlimited medical appointments and advice to our patients.

 

Recent activity data shows that last year (22/23) alone, GP surgeries in Wales received a total of 27 million phone calls, with 19 million appointments offered, 1.3 million referrals to secondary care made and a total of 56 million prescription items issued all within a population of 3 million.

 

For the vast portfolio of services that we offer in general practice in 2020/21 general medical services had only 6.1% of NHS Wales budget. The percentage of NHS funding spent on general practice has fallen by 30% since 2005 from 8.7% to 6.1%, while at the same time the services provided by the practice has increased.

 

The NHS has been chronically underfunded for years, and in primary care it has gone relatively unnoticed due to the dedication of GPs and practice staff to continue providing a service. The system is, however, on the brink of collapse and we can’t keep making up the shortfall for the NHS, we simply don’t have the capacity to do so. This saddens us as it is something we never thought we’d have to say.

 

Please help us to secure a financial rescue package from the Welsh Government.  You can help us by contacting your local Member of the Senedd (MS) We have to work together to try to keep our surgery open and enable us to keep providing the current range of service.

 

Further information can be found here https://www.bma.org.uk/bma-media-centre/80-of-gps-express-patient-safety-concerns-as-gp-crisis-deepens-in-wales

 

 

Our December 2023 activity statistics report for telephone calls, prescriptions, referrals, fit notes, and appointments is shown below;

Key Patient Services

Opening Times

Or surgery and phone lines are open to our patients

Monday 8:00 am – 6:30 pm
doors open 8:30 am – 6:00 pm
Tuesday 8:00 am – 6:30 pm
doors open 8:30 am – 6:00 pm
Wednesday 8:00 am – 6:30 pm
doors open 8:30 am – 6:00 pm
Thursday 8:00 am – 6:30 pm
doors open 8:30 am – 6:00 pm
Friday 8:00 am – 6:30 pm
doors open 8:30 am – 6:00 pm

Prescriptions

You can order repeat prescriptions and request acute items through MyHealthOnline, or by contacting your local pharmacy or dropping a written request off a request at the Practice.

Please note that prescription requests are not taken over the phone.

New patients

New patients who live within the Practice boundary are welcome to join the practice. If you wish to
register with the practice, please obtain the necessary form and a new patient check health questionnaire from the receptionist or use the link below.

Please submit, or bring the forms to the practice along with proof of address and a photo ID so we can ensure you live within the practice
area.

Appointments

We offer a combination of same day, in-person consultations, phone consultations, and appointments that can be scheduled in advance.

Your symptoms and queries will be assessed and directed to the most appropriate clinician by our expert team of call handlers. 

Download the MyHealth app

Use our MyHealth app and online tools to manage your health.

We have a range of tools to help with what you require.

Our practice

Our doctors, nurses, and health professionals are of the highest quality of care with years of experience between them.

Additionally, we also have the backing of a wider group of healthcare professionals and organisations. This allows us to direct our patients to gain the best possible help with solution-directed results.

We are committed to ensuring that all our patients receive the best possible service and treatment, whether this be via a GP or elsewhere. Thank you for choosing Llwynhendy Health Centre

Urgent Appointments

Those patients who are deemed to require immediate attention will be eligible for a ‘same-day’ consultation. This may be in person, over the phone, or using an appropriate method. 

Urgent cases will be seen on the first day by the most appropriate and available physician.

Please note that children under 14 must be accompanied by a responsible adult.

Cancellations

Our goal is to provide top-quality care to all of our patients, but when appointments are missed, it prevents many from receiving timely attention that they require.

 

If you cannot make your appointment, please cancel at your earliest convenience. Thank you.

Health advice and self-help

Flu vaccinations

Having a flu jab can prevent serious illness. Have you had yours yet?

Self-help and self-care

Our available appointments are limited to those who require urgent medical attention.

Is self-care an option for your condition?

Do you genuinely require a consultation with a GP?

Online symptom checker

NHS 111 has developed a user-friendly symptom checker tool online.

Explore ways to manage minor ailments, possibly avoiding the necessity for a consultation with a GP.

Online services

Help 3

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Help 2

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Help 1

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Online admin forms

Our website allows patients to easily perform administrative tasks.

 

Common illnesses

Certain conditions are common and may not be severe. It may not be necessary to visit the surgery, and self-care can be undertaken instead.

 

Reviews and procedures

Our surgery conducts evaluations and treatments to assist in promoting our patients’ continuous health and well-being.

Paid private services

Certain services are not included in NHS coverage. We can assist our patients with some private services they may need that are not part of our regular services.

Hospital waiting times.

Waiting periods for hospitals can differ based on the health board and the specific medical condition. Click the link below to discover more about the waiting times that might impact you.

Find out more via NHS 111.